"I believe in the quality of our work... and I stand behind it with the best warranty of any Auto Repair Shop in Ann Arbor, MI."

Brian Hogue, Owner
Hoover Street Auto Repair
Ann Arbor, MI.

Brian Hogue, Owner of Hoover Street Auto Repair in Ann Arbor

We are very reasonable, and we work with one goal in our mind... keep our customers happy with our service. However, there are times when things don’t go as planned, such as a part failing prematurely. That’s when we feel it’s a golden opportunity to prove we truly mean what we say… we want you to feel confident that we have your best interests at heart.

Guaranteed symbol.

Contact: Josh
Source: Google
Rating: ⭐⭐⭐⭐⭐ 5/5 stars

"Hoover St Auto fixed an issue with my suv. Afterward, I heard a noise. I took it back, and the mgr Mike and his team quickly identified it, fixed it at no extra charge and even offered me a loaner car til it was fixed. Thank you"

24 month/24,000 mile Hoover Street Auto Repair Warranty

With our "In-House" 24-month, 24,000-mile warranty covering most parts & service. We will replace defective parts listed on your invoice at no charge, or refund the cost (our choice), within the time period or miles (whichever comes first) from the original date of service, as noted on your invoice. Warranty limited to items charged for on your invoice. The warranty applies only while the current owner owns the vehicle. All warranty repairs must be pre-approved.

Exclusions

There are, however, just a few exclusions:

In some situations, customers will elect to use, or we may recommend, a lower-quality/lower-cost part due to vehicle expectations or budget constraints. In those cases, the warranty is only for the duration specified by the part manufacturer.
Used parts – most used parts have only a 90-day warranty. Larger used parts, such as an engine or transmission, will have varying warranty lengths depending on the supplier & age of the part.
We will be very clear about using any parts that fall outside of our normal 24/24 warranty before obtaining your authorization & the actual warranty of the “excluded” part will be clearly noted on the repair order.

NAPA National Auto Care Warranty*

We offer the NAPA AutoCare "Peace of Mind" Warranty, providing our customers with worry-free protection on qualifying parts and labor. Wherever you may travel, our warranty is honored at thousands of NAPA AutoCare locations across the country.

There is no greater peace of mind than knowing you have one less worry by having your vehicles serviced by the ASE-certified automotive service and repair professionals at your local NAPA AutoCare Center. They stand behind their work with the NAPA AutoCare Peace of Mind Warranty.

It's a written warranty that is honored at more than 13,000 locations nationwide – more than any other automotive repair brand. So, no matter where your travels take you, if you ever experience a problem with a covered repair, you can count on a NAPA AutoCare Center being nearby.

Benefits for You

Included FREE with your qualifying repair or service work.
Covers parts and labor on qualifying repairs and services for 12 months/12,000 miles. That doubles to 24 months/24,000 miles if you use your NAPA VISA or NAPA AutoCare EasyPay Credit Card (applications available at participating locations).
Honored nationwide by thousands of NAPA AutoCare Centers, so you’re protected even when you travel.

All NAPA AutoCare Center locations are locally owned and operated. NAPA AutoCare is not a franchise, but a high standard in the automotive industry developed by NAPA more than 20 years ago. Because it meets or exceeds NAPA's high standards and has an outstanding reputation in your community, your local NAPA AutoCare Center can offer exclusive benefits, such as the NAPA AutoCare Peace of Mind Warranty. Please ask for full guarantee/warranty details at the time of your purchase.

Our Business Ethics

"Character is doing what's right when nobody's looking."
J.C. Watts, Jr.

For a business to succeed, it must earn the respect and confidence of those it aspires to serve. The most significant factor in earning this respect and confidence is acting and conducting business ethically. Unethical business practices foster ill will between customers and the community, not only toward a particular business firm but toward business as a whole.

We have committed to demonstrating leadership in ethical decision-making by following these fundamental practices.

Our code of ethics:

To have a sense of personal obligation to each customer.
To perform high-quality repair service at a fair and just price.
To provide the customer with a price estimate for the work to be performed (a legal requirement in Michigan).
To recommend and explain which services are necessary to maintain the vehicle in safe working order and which are for preventive maintenance.
To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
To notify the customer if appointments or completion promises cannot be kept.
To use only products which are of high quality and which provide service which equals or exceeds those recommended by the vehicle’s manufacturer.
To employ the best-skilled staff available and ensure they conduct themselves professionally.
To furnish an itemized invoice for parts and services that clearly identifies any used or remanufactured parts.
To enable replaced parts to be inspected upon request.
To exercise reasonable care for the customer's property while in our possession.
To provide or post copies of any warranties covering parts or services.
To maintain customer service records for one year or more.
To maintain a system for fair settlement of customers' complaints.
To cooperate with established consumer complaint mediation activities.

NAPA AutoCare Center Code of Ethics

As a NAPA AutoCare Center, we follow a strict Code of Ethics so customers will know up front what to expect. As part of this code, we pledge to:

To perform high-quality diagnostic and repair service at a fair price using quality NAPA parts;
To employ ASE certified technicians;
To be dedicated to customer satisfaction;
To exercise reasonable care for the customer's property while in our possession;
To obtain prior authorization and provide a price estimate for work performed;
To provide a system for fair settlement of customer complaints should they occur;
To maintain the highest standards of our profession;
To uphold the integrity of all members of the NAPA AutoCare Program.

Auto Repair Guarantee