Customer benefits you will experience when doing business with Hoover Street Auto Repair in Ann Arbor, MI:

100% Satisfaction

Our mission is to make you happy. We want you to feel that you received top value from our services. We ask for your feedback after every job and immediately deal with any concerns.

Bridget K., 5-Star Review for Hoover Street Auto Repair

"The service was extremely convenient. The service department provided a clear explanation of what was needed, including a detailed breakdown of pricing. The work was completed in a timely manner, allowing me to get back on the road without delay. Thank you."

Joe M., 5-star Review for Hoover Street Auto Repair

"For as long as I've been taking my cars to Hoover St Auto (nearly 25 years) they have always been the best for customer service, quality of service, honesty and transparency, and timeliness. The best."

Straight Forward Advice

Our philosophy here at Hoover Street Auto Repair is “treat people the way you would want to be treated”. Our Service Advisors will always give you straight forward advice about your vehicle. We’ll take the time to give you the information you need & ask you the questions we need… and together make the best decisions for your vehicle & your situation.

Greta K., 5-Star Review for Hoover Street Auto Repair

"Extremely helpful and communicative! Were very honest about my car and respected the decisions I made. Cannot recommend enough!"

Transparent Pricing

"Pricing at Hoover Street Auto Repair is aimed at the best value, transparent cost, and a fully supported manufacturer's guarantee. The auto repair market is flooded with low price off-shore manufactured parts that have very poor or no guarantee. We don't use or install parts that do not have a solid manufacturers guarantee. We value customer satisfaction and our reputation too much!"

Dani J., 5-Star Review for Hoover Street Auto Repair

"My experiences here have been excellent. Friendly, knowledgeable service, clear prices, and a convenient location. They use a very clear web portal to suggest service, with pictures if applicable and up-front prices."

Quality of Work

Rickey A., 5-Star Review for Hoover Street Auto Repair

"I was very satisfied with the workmanship by your technicians and a professionalism of your staff."

“Personalized” Service

For us, it’s not just about the vehicle, it’s about the customer’s needs first, then their vehicle. We call it “Personalized” auto repair service because we take the time to understand your driving habits, your specific vehicle’s needs and your expectations of the vehicle. Then we work with you to create a maintenance plan that meets those needs.

Nancy B., 5-Star Review for Hoover Street Auto Repair

"Easy to schedule and complete the work with quality."

24 month/24,000 mile Warranty

We believe in our quality & stand behind it with the best warranty in Ann Arbor. (*on most parts & labor, see store for details) No hassle, no quibble guarantee. If it's not right, we will fix it. Problems rarely happen but, when they do, it’s our opportunity to prove we mean what we say… We want 100% satisfaction. For more details about our auto repair guarantee.

Philip R., 4-Star Review for Hoover Street Auto Repair

"I really appreciate that the team took care of the issue (warranty on previous service) promptly, with minimal effort on my part. Turning around something that didn't quite go right the first time is arguably more important than chasing perfection in all the initial service activities."

NAPA Nationwide Warranty

We also have the 12 month/12,000 mile NAPA AutoCare Nationwide Peace of Mind Warranty. It's a written warranty that is honored at more than 12,000 locations nationwide - more than any other automotive repair brand. So, no matter where your travels take you across the States, if you ever experience a problem with a covered repair, you can count on a NAPA AutoCare Center being nearby.

NAPA Warranty Benefits

  • Included FREE with qualifying* repair or service work.
  • Covers parts and labor on qualifying repairs and services for 12 months/12,000 miles.
  • Honored nationwide by thousands of NAPA AutoCare Centers, so you're protected even when you travel.
  • More about NAPA national warranty.

Early Bird Check-in / Night Owl Drop-Off

Need to drop off your vehicle outside our operating hours? No problem with our key drop box. Print and complete the after hours vehicle drop off form at home, park your vehicle at our shop, leave the form in your vehicle, and place your keys in our key drop box [see picture for location]. Please note: blank forms are also available beside the key drop box.

Convenient Local Shuttle Service

We’ll do our best to make car care convenient for you. Just let us know you’ll need a ride when making your appointment & we’ll get you were you need to go.

Austin B., 5-Star Review for Hoover Street Auto Repair

"Prompt and helpful, as always. I've had plenty of work done by the folks here and they're always accommodating. They had the part to complete the repairs within an hour and had the work done the same day. They even got me a complimentary lift so I could get where I needed to go. Great customer service."

Local Bus Service