Benefits For You

Customer benefits you will experience when doing business with Hoover Street Auto Repair:

  1. 100% Satisfaction

    Our mission is to make you happy. We want you to feel that you received top value from our services. We ask for your feedback after every job and immediately deal with any concerns.
    Hoover Street Auto Repair guarantee

  2. Straight Forward Advice

    Our philosophy here at Hoover Street Auto Repair is “treat people the way you want to be treated”. Our Service Advisors will always give you straight forward advice about your vehicle. We’ll take the time to give you the information you need & ask you the questions we need… and together make the best decisions for your vehicle & your situation.
     

  3. “Personalized” Maintenance Schedules

    For us, it’s not just about the vehicle, it’s about the customer’s needs first, then their vehicle. We call it “Personalized” auto repair service because we take the time to understand your driving habits, your specific vehicle’s needs and your expectations of the vehicle. Then we work with you to create a maintenance plan that meets those needs.
     

  4. 24 month/24,000 mile warranty

    We believe in our quality & stand behind it with the best warranty in Ann Arbor. (*on most parts & labor, see store for details) No hassle, no quibble guarantee. If it's not right, we will fix it. Problems rarely happen but, when they do, it’s our opportunity to prove we mean what we say… We want 100% satisfaction. For more details about our auto repair guarantee.
     

  5. NAPA Nationwide Warranty

    We also have the 12 month/12,000 mile NAPA AutoCare Nationwide Peace of Mind Warranty. It's a written warranty that is honored at more than 12,000 locations nationwide - more than any other automotive repair brand. So, no matter where your travels take you across the States, if you ever experience a problem with a covered repair, you can count on a NAPA AutoCare Center being nearby.

    NAPA Warranty Benefits

    -Included FREE with qualifying* repair or service work.
    -Covers parts and labor on qualifying repairs and services for 12 months/12,000 miles.
    -Honored nationwide by thousands of NAPA AutoCare Centers, so you're protected even when you travel.
    -More about NAPA national warranty.
     

  6. Early Bird Check-in / Night Owl Drop-Off

    Need to drop off your vehicle outside our operating hours? No problem with our key drop box. Print and complete the early bird drop off form at home, park your vehicle at our shop, leave the form in your vehicle, and place your keys in our key drop box [see picture for location]. Please note: blank forms are also available beside the key drop box.
     

  7. Convenient Local Shuttle Service

    We’ll do our best to make car care convenient for you. Just let us know you’ll need a ride when making your appointment & we’ll get you were you need to go.
     

  8. Local Bus Service

    We have a bus stop very close by:
    * U-M "Blue" Commuter Bus stop is less than 200' from our front door. Route & schedule information
    * AATA "The Ride" routes & schedule

Overall Rating / 525 Total 1st-Party Reviews

4.9 Out of
5 Stars

Hoover Street Auto Repair

4.5 out of 5 stars
- June 29, 2018

It was really quick and simple. I was able to get in and out of the shop easily and everyone was incredibly friendly.

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5.0 out of 5 stars
- June 26, 2018

Super easy and great customer service

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5.0 out of 5 stars
- June 21, 2018

The staff was friendly from throughout, from my first phone call, prompt communication and when I picked up my car!

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5.0 out of 5 stars
- June 19, 2018

I first went to Hoover Street Auto Repair when my car was making a noise that I couldn't identify, but sounded bad. Although they were very busy and didn't have any available appointments within a week, they had someone listen to the noise right away and assure me that I could safely drive my car without causing more damage or facing any risks for the week and they scheduled me for an appointment the following week. When I brought my car in the following week, they were incredibly helpful and quick. They coordinated with my schedule in regard to drop off and pick up time and were very transparent in their pricing. I would absolutely recommend Hoover Street Auto Repair and will be going there for all of my future auto repair needs.

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4.5 out of 5 stars
- June 19, 2018

You are courteous and willing to bend your schedule to customers' needs. And of course you are competent. The work gets done correctly the first time.

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Our Service Advisor will reply as soon as possible (usually within one business day). If you require a faster reply please phone us at (734) 913-6272
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