Customer benefits you will experience when doing business with Hoover Street Auto Repair:
- 100% Satisfaction
Our mission is to make you happy. We want you to feel that you received top value from our services. We ask for your feedback after every job and immediately deal with any concerns.
- Straight Forward Advice
Our philosophy here at Hoover Street Auto Repair is “treat people the way you want to be treated”. Our Service Advisors will always give you straight forward advice about your vehicle. We’ll take the time to give you the information you need & ask you the questions we need… and together make the best decisions for your vehicle & your situation.
- “Personalized” Maintenance Schedules
For us, it’s not just about the vehicle, it’s about the customer’s needs first, then their vehicle. We call it “Personalized” auto repair service because we take the time to understand your driving habits, your specific vehicle’s needs and your expectations of the vehicle. Then we work with you to create a maintenance plan that meets those needs.
- 24 month/24,000 mile warranty
We believe in our quality & stand behind it with the best warranty in Ann Arbor. (*on most parts & labor, see store for details) No hassle, no quibble guarantee. If it's not right, we will fix it. Problems rarely happen but, when they do, it’s our opportunity to prove we mean what we say… We want 100% satisfaction. For more details about our auto repair guarantee.
- NAPA Nationwide Warranty
We also have the 12 month/12,000 mile NAPA AutoCare Nationwide Peace of Mind Warranty. It's a written warranty that is honored at more than 12,000 locations nationwide - more than any other automotive repair brand. So, no matter where your travels take you across the States, if you ever experience a problem with a covered repair, you can count on a NAPA AutoCare Center being nearby.
NAPA Warranty Benefits
-Included FREE with qualifying* repair or service work.
-Covers parts and labor on qualifying repairs and services for 12 months/12,000 miles.
-Honored nationwide by thousands of NAPA AutoCare Centers, so you're protected even when you travel.
-More about NAPA national warranty.
- Early Bird Check-in / Night Owl Drop-Off
Need to drop off your vehicle outside our operating hours? No problem with our key drop box. Print and complete the early bird drop off form at home, park your vehicle at our shop, leave the form in your vehicle, and place your keys in our key drop box [see picture for location]. Please note: blank forms are also available beside the key drop box.
- Convenient Local Shuttle Service
We’ll do our best to make car care convenient for you. Just let us know you’ll need a ride when making your appointment & we’ll get you were you need to go.
- Local Bus Service