Auto Repair Guarantee

Auto repair guarantee Hoover Street Ann Arbor MI

"I believe in the quality of our work... and I stand behind it with the best warranty of any Auto Repair Shop in Ann Arbor MI."

Brian Hogue, Owner
Hoover Street Auto Repair
142 E Hoover Ave
Ann Arbor, MI 48104
(734) 913-6272

We are very reasonable and we work with one goal in our mind... keep our customers happy with our service. However, there are times when things just don’t go as planned, such as a part failing prematurely. That’s when we feel it’s a golden opportunity for us to proof we truly mean what we say… we want to Make You Happy.

24 month/24,000 mile Hoover Street Auto Repair Warranty

With our "In-House" 24 month, 24,000 mile warranty covering most parts & service. We will replace defective parts listed on your invoice at no charge, or refund the cost (our choice), within the time period or miles (whichever comes first) noted on your invoice from the original date of service. Warranty limited to items charged for on your invoice. Warranty applies only as long as the vehicle is owned by the current owner. Any and all warranty repairs must be pre-approved.

Exclusions

There are however, just a few exclusions:

  • In some situations customers will elect, or we may recommend, using a lower quality/cost part due to either expectations of the vehicle or for budget reasons. In those cases, the warranty is only for the duration the part manufacture provides.
  • Used parts – most used parts have only a 90 day warranty. Larger used parts, such as an engine or transmission, will have varying length of warranty depending on supplier & age of part.
  • We will be very clear about using any parts that fall outside of our normal 24/24 warranty prior to obtaining your authorization & the actual warranty of the “excluded” part will be clearly noted on the repair order.

NAPA National Auto Care Warranty*

We offer the NAPA AutoCare "Peace of Mind" Warranty, providing our customers with worry-free protection on qualifying parts and labor. Wherever you may travel, our warranty is honored at thousands of NAPA AutoCare locations across the country.

There is no greater peace of mind than knowing you have one less worry by having your vehicles serviced by the ASE-certified automotive service and repair professionals at your local NAPA AutoCare Center. They stand behind their work with the NAPA AutoCare Peace of Mind Warranty.

It's a written warranty that is honored at more than 13,000 locations nationwide – more than any other automotive repair brand. So — no matter where your travels take you — if you ever experience a problem with a covered repair, you can count on a NAPA AutoCare Center being nearby.

Benefits for You

  • Included FREE with your qualifying repair or service work.
  • Covers parts and labor on qualifying repairs and services for 12 months/12,000 miles. That doubles to 24 months/24,000 miles if you use your NAPA VISA or NAPA AutoCare EasyPay Credit Card (applications available at participating locations).
  • Honored nationwide by thousands of NAPA AutoCare Centers, so you’re protected even when you travel.

All NAPA AutoCare Center locations are locally owned and operated. NAPA AutoCare is not a franchise, but a high standard in the automotive industry developed by NAPA more than 20 years ago. Because it meets or exceeds NAPA's high standards — and has an outstanding reputation in your community — your local NAPA AutoCare Center can offer exclusive benefits like the NAPA AutoCare Peace of Mind Warranty to its customers.

* NOTE: Please ask for full guarantee/warranty details at time of purchase.

Our Business Ethics

"Character is doing what's right when nobody's looking."
   J.C. Watts, Jr.

For a business to succeed, it must earn the respect and confidence of those it aspires to serve. The most significant factor in earning this respect and confidence is to act and conduct business in an ethical manner. Unethical business practices foster ill-will between customer and community, not only toward a particular business firm, but toward business as a whole.

We have made a commitment to display leadership in ethical decision by following these fundamental practices.

Our code of ethics:

  • To have a sense of personal obligation to each customer.
  • To perform high quality repair service at a fair and just price.
  • To offer the customer a price estimate for work to be performed.
  • To recommend and explain which services are necessary to maintain the vehicle in safe working order and which are for preventive maintenance.
  • To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
  • To notify the customer if appointments or completion promises cannot be kept.
  • To use only products which are of high quality and which provide service which equals or exceeds those recommended by the vehicle’s manufacturer.
  • To employ the best skilled staff obtainable and insure they conduct themselves in a professional manner.
  • To furnish an itemized invoice for parts and services that clearly identifies any used or remanufactured parts.
  • To enable replaced parts to be inspected upon request.
  • To exercise reasonable care for the customer's property while in our possession.
  • To provide or post copies of any warranties covering parts or services.
  • To maintain customer service records for one year or more.
  • To maintain a system for fair settlement of customer's complaints.
  • To cooperate with established consumer complaint mediation activities.

NAPA AutoCare Center Code of Ethics

As a NAPA AutoCare Center, we follow a strict Code of Ethics so customers will know up front what to expect. As part of this code, we pledge to:

  • To perform high quality diagnostic and repair service at a fair price using quality NAPA parts;
  • To employ ASE certified technicians;
  • To be dedicated to customer satisfaction;
  • To exercise reasonable care for the customers property while in our possession;
  • To obtain prior authorization and provide a price estimate for work performed;
  • To provide a system for fair settlement of customer complaints should they occur;
  • To maintain the highest standards of our profession;
  • To uphold the integrity of all members of the NAPA AutoCare Program.

Overall Rating / 181 Total Testimonials

4.8 Out of
5 Stars

Hoover Street Auto Repair

3.5 out of 5 stars
- August 4, 2017

Front counter is very personable, communication is strong. 2 year 24,000 coverage is a selling point.

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5.0 out of 5 stars
- May 24, 2017

Technicians are honest and upfront about what repairs are needed or can possibly wait. They hold themselves accountable and provide excellent customer service.

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5.0 out of 5 stars
- May 10, 2017

Quick service, excellent diagnosis, fair pricing and a 3 year warranty. Who does that? If you are in need of service in the Ann Arbor area give them a try...

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5.0 out of 5 stars
- February 9, 2017

I absolutely LOVE coming here. I have had two horrible experiences the only two times I went to ford dealerships in the area and am so relieved to finally have an auto shop I feel comfortable going to. The shop is no nonsense, and is straight with me about what repairs need to be done without taking advantage of my lack of auto knowledge. Recently, I had to have a seal replaced that had just been replace the week before after it was found to not be working properly and you guys took care of it for no extra charge. Excellent customer service!!!

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4.0 out of 5 stars
- January 23, 2017

I had a great experience at Hoover Street Auto Repair. I needed a new battery and they were able to track down the correct one for me within less than 24 hours and that prevented me from having to buy a new battery because I was still under warrenty.

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